Privacy Policy

Elite Homes Repair Respects Your Privacy

Protecting your privacy is very important to us. Customers like you have trusted us with their home service needs since 2017, and we take our obligation to safeguard and secure your personal information very seriously. We want you to understand how we protect your privacy and when we collect and use your information.

Information We Obtain From You
Information About Your Transactions
Information From Third Parties
Location Services
Access to and Correction of Personal Information

Summary

This summary tells you the basics of our privacy commitment to you-how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.

We obtain personal information from you directly, from your transactions with us, and from third parties such as state registries and verification services.
We do not collect personally-identifying information from you when you visit our website or online services unless you affirmatively provide it to us.
We do not allow third parties to collect personally-identifying information from your computer or mobile device when you visit our website or use our online services.
We do not and will not sell your personal information.
Any third parties who perform services for us are required to safeguard any customer information and may only use it regarding performing those services.
We extensively secure and limit access to your information.
We protect information about potential, current, and former policyholders and customers.

The Information We Collect

Non-public personally identifiable information (“Information”) is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.

Information We Obtain From You

During the quoting, application, or service scheduling processes you may give us Information such as your:

Name
Address
Phone number
Email address
Home upgrade preferences, property details, and project timeline
Date of birth

Email Communications

If you gave us your email address, Elite Homes Repair may use it from time to time to notify you of such things as new services, special offers, or to confirm transactions. If you do not wish to be contacted by email for marketing communications, you may unsubscribe by following the instructions at the bottom of any Elite Homes Repair email you receive.

If you have an account or have submitted quotes, you can manage your preferences or unsubscribe at any time. Updating your email preferences will ensure you only receive the level of communication you wish.

Information About Your Transactions

We may collect Information about your transactions and experiences with us and others, such as your request history, quotes, service agreements, and payment history.

Information From Third Parties

We may receive Information about you from consumer verification and marketing agencies where permitted by law. When you ask for a rate quotation or project estimate, we may obtain verification details if permitted by applicable law.

Our sales and service representatives do not have access to the details of credit information unless required. Our inquiry will not affect your credit score or rating.

If you commit to a service or home upgrade with Elite Homes Repair, we will also confirm your records and service history. As permitted by law, we may also review your records in connection with renewals or follow-up services.

Location Services

Your current location is only used if you permit our services to do so. If you allow your location to be obtained using our apps or with a browser, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. Elite Homes Repair does not automatically track your location.

Access To And Correction Of Personal Information

If you are a resident of Arizona, California, Connecticut, Georgia, Illinois, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oregon, or Virginia, you have the right to request access to and correction of the personal information that we have collected from or about you. To do so, simply contact Elite Homes Repair' customer service department.

If you’d like to correct information that you provided to us, our representative will make the appropriate adjustments to Elite Homes Repair’ records. If you wish to correct personal information provided to Elite Homes Repair by a third party, the representative will provide you with the applicable third party’s contact information. Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records.

The Information We Disclose

Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your customer and project records. We use this Information to process and service your requests, schedule repairs, or as directed by you.

We may also disclose it to partners or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current customers.

Following are some examples of how we may disclose Information:

We must exchange Information about you with our contractors, technicians, attorneys, and other persons who are or will become involved in processing your request and performing the work.
We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or home service function for us. These include businesses that help us with administrative functions.
If the law in your state permits, we may share Information with companies with which we have joint-marketing agreements.
Information may be provided to organizations conducting statistical research or audits. In this case, you will not be individually identified in any research report.

Other Permitted Disclosures

We may also share your Information for other permitted purposes, including:

with our service providers and contractors
with verification and safety organizations that detect and prevent fraud
among the Elite Homes Repair companies and subsidiaries to offer you additional products and services
with consumer reporting agencies as permitted by law
with state licensing departments or other governmental or law enforcement authorities if required by law or to protect our legal interests
if ordered by a subpoena, search warrant, or other court order

Confidentiality And Security

We restrict access to your Information to employees and contractors who we have determined need it in order to provide services to you. We train our team to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.

Additional Information For Our Internet Users

We continuously improve our website. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make our website an easy place to do business.

Our tools may gather data such as what browser a person uses or even what pages are most popular. We may also use this data, in aggregated or anonymized form, to offer you content, products, or services we hope will interest you.

We use cookies to improve your experience while using our website. Cookies are small files that are stored on your computer. They help us personalize your experience when you return to our website, and they are required for certain portions of our site.

Our pages may place small pieces of computer code (embedded objects) to help our partners count how many customers they referred to our site. These objects don't collect any personally identifiable information about you.

We also provide some links to third-party websites that are not owned by Elite Homes Repair. Elite Homes Repair has no control over their privacy practices and assumes no responsibility in connection with your use of their websites. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

California Residents

Under the California Consumer Privacy Act (“CCPA”), California residents have the following rights: (1) the right to know, which is the right to request that Elite Homes Repair disclose what personal information we collect, use, and may disclose about them; (2) the right to delete, which is the right to request that we delete personal information that is collected or maintained by Elite Homes Repair; and (3) the right to non-discrimination, which is the right to be free from discrimination for exercising any consumer rights under the CCPA.

We may limit our responses to any requests under the CCPA as permitted by law. To exercise your rights to know or delete under the CCPA, please contact us by emailing ccpa@elitehomesrepair.com or calling us toll-free at 1 888 288 8119.

For verification purposes only, we will collect a limited number of personal identifiers, send those securely through a verification system, ask you follow-up questions, and then confirm whether your identity has been verified.

You may also designate an authorized agent to make a request to know or delete on your behalf. To designate an authorized agent, you must provide the natural person or entity registered with the California Secretary of State with written permission to submit such a request. You (or your agent) will still be required to verify your identity.

Notice Of Collection For California Residents

In the 12-month period prior to the effective date of this Privacy Policy, we have collected the following categories of personal information:

Personal identifiers such as a real name, alias, postal address, unique personal identifier, email address, telephone number, account name, signature, gender, consumer status, and other similar identifiers.
Service and repair history, including information about any prior service requests.
Property and home information, such as details about your residence, dimensions, photos of areas needing repairs, and utility profiles.
Financial identifiers, such as a bank account number, credit card number, debit card number, or other payment information when processing deposits or services.
Internet or other electronic network-activity information, which may include browsing history, online identifier(s), Internet Protocol address, search history, and information regarding a consumer’s interaction with our website, application, or advertisement.
Geolocation data. When a consumer asks us to, we may collect geolocation data.
Audio, electronic, visual, or similar information, such as recorded statements, photos of homes or equipment, videos of project sites, and calls made to our customer service centers, which may be recorded.
Professional or employment-related information in the form of business contact information if you register as a contractor/vendor partner.
Inferences drawn from the information we collect when consumers visit our websites or interact with us on our social media platforms.

Purposes For Collection

We collect each of the above categories of information for a variety of purposes, including:

For our core business purposes, such as providing quotes for home services, processing requests, scheduling contractors, providing customer support, and furnishing home upgrade services.
To assess and improve our service offerings, including the development of new offerings.
To perform data analysis (including market research).
To conduct marketing activities and communicate with you regarding products and services offered by Elite Homes Repair and its partners.
To deliver website content based on your interests and browsing history.
To enable you to interact with us through social media platforms.
To detect and prevent fraud and other prohibited or illegal activity.
To maintain and enhance the security of our systems, data, and workplace.
To hire qualified employees or verify contractor partners.
To comply with legal obligations and policies.
To bring and defend claims.

Disclosures In The Prior 12 Months

In the 12-month period prior to the effective date of this Privacy Policy, we have disclosed categories of personal information to service providers that assist us in providing services, which include offering quotes, processing applications, and service completion.

We have not sold consumers’ personal information in the 12-month period preceding the Effective Date of this Privacy Policy.

Please feel free to contact us with questions or concerns regarding our privacy policy and practices by emailing us at admin@elitehomesrepair.com or calling us at 1 888 288 8119.

Changes To This Privacy Policy

We may modify our privacy policy from time to time. The most recent version is always posted at our website. When we make changes, we will revise the date at the bottom of this Privacy Policy.

Alternative Format

This policy can be accessed in an alternative format by contacting a Elite Homes Repair representative at 1 888 288 8119.

What To Do If You Have Privacy Or Security Concerns

If you have a concern about privacy or security at Elite Homes Repair, we want to hear about it by mail or email. Please write to us at: Privacy Administration, Elite Homes Repair, 634 W Grand River Ave, Williamston, MI 48895 or email us at admin@elitehomesrepair.com.

Effective Date

The Effective Date of the revised Privacy Policy is January 1, 2026.